Refund Policy

AuraIntel operates on a credit-based consumption model where AI processing credits are deducted per usage. Given the digital and immediately consumable nature of our service, refunds are subject to the following conditions:

• Refund requests must be submitted within 7 calendar days of the original purchase date.
• The refund amount is calculated based on remaining unused credits at the time of the refund request.
• Accounts must be in good standing (not suspended or terminated for policy violations) to be eligible for refunds.

Full refund: If you have purchased a subscription plan (Calibration, Stealth Pro, or Enterprise) and have consumed zero (0) credits from that plan cycle, you are eligible for a full refund within 7 days of purchase.

Partial refund: If you have consumed some but not all of your plan credits and request a refund within 7 days of purchase, we will calculate a prorated refund based on the unused credit percentage:

No refund after 7 days: Subscription plan purchases older than 7 days are non-refundable, regardless of remaining credit balance. The plan and remaining credits remain active until the cycle expiry date.

Annual plans: For annual subscription purchases, refunds follow the same 7-day full refund policy. After 7 days, no partial refunds are available for annual plans.

Credit top-up purchases (additional credits bought outside a subscription plan) follow the same 7-day policy:

• 0 credits consumed: Full refund within 7 days
• Some credits consumed: Prorated refund for remaining credits within 7 days
• All credits consumed: No refund available
• After 7 days: No refund regardless of balance

The following situations are explicitly excluded from refund eligibility:

• Credits that have been consumed through AI processing sessions
• Purchases older than 7 calendar days
• Accounts terminated for violating our Terms of Service
• Purchases made during promotional discounts or special offers (unless explicitly stated otherwise)
• Requests based on dissatisfaction with AI response quality alone (though we will investigate and improve)
• Refunds requested more than once within any 90-day period
• Cases where account HWID binding prevents use on a specific device (HWID reset is available as an alternative)

If you experience a technical failure that results in credits being deducted without a successful AI response being delivered, we will investigate and restore the deducted credits within 3 business days. This is handled as a credit restoration, not a monetary refund.

To report a technical issue resulting in credit loss, please contact support@auraintel.io with:

• Your registered account email
• Date and approximate time of the failed session
• The approximate number of credits lost
• A brief description of what happened

We will resolve confirmed technical credit losses as credit restores, not monetary refunds, unless the issue is systemic and affects your ability to use the service entirely.

Important: Filing a chargeback or payment dispute with your bank or card issuer without first contacting us to resolve the issue will result in immediate and permanent account termination, a permanent ban from future services, and escalation to Razorpay's fraud prevention system.

We encourage you to always contact us first at refunds@auraintel.io. We resolve legitimate disputes fairly and promptly, typically within 3-5 business days.

To request a refund, follow these steps:

1. Email us at refunds@auraintel.io with the subject line "Refund Request — [Your Email]"
2. Include in your email:
   • Your registered account email
   • The Razorpay Payment ID (found in your receipt email)
   • The reason for your refund request
   • The amount you believe you are entitled to
3. We will review your request within 3 business days and respond with a decision
4. Approved refunds are processed back to the original payment method within 5-10 business days, depending on your bank or payment provider

You may cancel your subscription at any time from the account settings or by contacting us. Cancellation stops future billing cycles but does not automatically trigger a refund for the current billing period.

Upon cancellation, your account retains access to remaining credits until the end of the current billing cycle. Credits do not carry over to free accounts after cancellation.

All AuraIntel transactions are processed in Indian Rupees (INR) through Razorpay. Refunds are returned in the original currency and payment method. We are not responsible for currency conversion losses or bank processing fees applied by your financial institution.